Airline Accessibility Contacts: Special Assistance, Phone Numbers & Resources
Updated for 2026: Airline contact methods and accessibility resources were reviewed and refreshed in August 2026. This directory is maintained as an ongoing resource and was originally published in 2023.
Equal Accessibility has curated this list of airline accessibility departments, including the airlines special assistance websites, phone numbers, and additional resources.
Airlines serving the United States must provide disability-related assistance under the Air Carrier Access Act (ACAA) and its implementing regulation, 14 CFR Part 382. Travelers can request assistance when booking or managing a trip, at the airport, or by contacting the airline.
If an accessibility issue cannot be resolved at the airport, ask to speak with the airline’s Complaints Resolution Official (CRO). Airlines must make a CRO available by phone or in person during their operating hours. The U.S. Department of Transportation also accepts consumer complaints after the airline has had an opportunity to respond.
Below is a comprehensive list of major airlines’ accessibility departments, including direct links to their accessibility information and phone numbers for assistance. This list covers both U.S. and international carriers.
Alaska Airlines
Accessibility Website: Accessible Travel Services
Phone: (800) 503-0101
Notes: Dedicated Accessible Services Help line. Relay users may also dial 711.
Allegiant Air
Accessibility Website: Passengers With Special Needs
Phone: (702) 505-8888
Notes: Customer Care line. Allegiant provides special-needs information and assistance options on its website.
American Airlines
Accessibility Website: Special Assistance
Phone: (800) 433-7300
Notes: Assistance can also be requested online or in the American Airlines app through Add Special Assistance or Special Assistance. For accessibility-barrier feedback, American lists Customer Relations at (817) 786-3778.
Avelo Airlines
Accessibility Website: Special Services and Assistance
Phone: (346) 616-9500
Notes: General customer-support number. Review Avelo’s special-services information before traveling.
Cape Air
Accessibility Website: Extra Assistance
Phone: (800) 227-3247
Notes: General reservations contact.
Contour Airlines
Accessibility Website: Special Assistance
Phone: (888) 332-6686
Notes: General reservations and customer-service contact.
Delta Air Lines
Accessibility Website: Accessible Travel Services
Phone: (404) 209-3434
Notes: Dedicated contact for worldwide questions or concerns about services for travelers with disabilities.
Frontier Airlines
Accessibility Website: Special Services
Phone: (801) 401-9004
Notes: General customer-service number. Review Frontier’s special-services page for request methods and advance-notice requirements.
Hawaiian Airlines
Accessibility Website: Guests With Disabilities
Phone: (800) 367-5320
Notes: General reservations contact.
JetBlue
Accessibility Website: Accessibility Assistance
Phone: (800) 538-2583
Notes: JetBlue lists this number for accessibility assistance. Relay service is also available through 711.
Southwest Airlines
Accessibility Website: Customers With Disabilities
Phone: (800) 435-9792
Notes: Southwest also provides TTY assistance at (800) 533-1305.
Spirit Airlines
Accessibility Website: Guests With Disabilities
Phone: (855) 728-3555
Notes: General guest-care contact. Review Spirit’s disability-assistance information when planning support or traveling with a mobility device.
Sun Country Airlines
Accessibility Website: Special Services
Phone: (651) 905-2737
Notes: Sun Country directs travelers to this number for wheelchair assistance and seating accommodations. Published hours are 7 a.m.–8 p.m. Central, daily.
United Airlines
Accessibility Website: Accessibility and Assistance
Phone: (800) 228-2744
Notes: Dedicated Accessibility Desk.
Note: For airlines not listed here, most have a “Special Assistance” or “Accessibility” section on their website, typically found under “Customer Service” or “Travel Information.” For international carriers, check their official site for the most current contact details.
At the airport: If you believe your disability-related need is not being addressed, ask immediately to speak with the airline’s Complaints Resolution Official (CRO). A CRO must be available at no cost, either in person or by phone, while the airline is operating.
After travel: Keep your itinerary, boarding pass, baggage-check receipts, photos, and notes about what happened. First contact the airline, then submit an unresolved complaint to the U.S. Department of Transportation’s Office of Aviation Consumer Protection. DOT’s consumer-assistance phone number is (855) 368-4200.
For more information on traveling by airplane with a disability check out 7 Accessible Air Travel Tips for a Stress-Free, Airport Experience.
